[EOI for Outsourcing of Operations and Maintenance of BSNL Customer Service Centers (CSCs) in NAGPUR BA] open
AI summary
This tender provides details about the project including scope of work, estimated value, deadlines, and eligibility requirements.
Overview
This Expression of Interest (EOI) is issued by Bharat Sanchar Nigam Limited (BSNL) for the outsourcing of operations and maintenance of Customer Service Centers (CSCs) in the Nagpur Business Area. The tender is categorized as an open tender, allowing participation from various bidders.
Scope / Work
The primary objective of this tender is to outsource the operations and maintenance of BSNL Customer Service Centers located in Nagpur. Bidders are required to refer to the tender documents for detailed qualifications and requirements. The contract type is empanelment, and the period of work is set for 1095 days.
Fees & EMD
- Tender Fee: ₹1,180, payable offline to AO F AND A BSNL in Mumbai. Exemption for the tender fee is allowed.
- EMD: ₹35,000, also payable offline to AO F AND A BSNL in Mumbai. EMD exemption is permitted.
Bidders should ensure that they comply with the payment modes accepted, which include Direct Credit, Demand Draft, Fixed Deposit Receipt (FDR), Bankers Cheque, and Bank Guarantee.
Key Dates
- Publish Date: 07-Apr-2026, 04:00 PM
- Bid Submission Start Date: 07-Apr-2026, 04:00 PM
- Bid Submission End Date: 28-Apr-2026, 04:00 PM
- Bid Opening Date: 29-Apr-2026, 04:00 PM
- Clarification Period: 07-Apr-2026 to 20-Apr-2026, 05:00 PM
- Document Download Period: 07-Apr-2026 to 28-Apr-2026, 04:00 PM
Bidders are advised to download the necessary documents within the specified timeframe and prepare their submissions accordingly. The bid validity is set for 150 days from the bid submission date.
AI insights
EOI for Outsourcing of Operations and Maintenance of BSNL Customer Service Centers (CSCs) in NAGPUR BA
Risk factors
- EMD size
- bid validity
- tight timelines
- document gaps
Financials
| Tender value | Undisclosed |
|---|---|
| EMD amount | ₹35,000 — payable to AO F AND A BSNL at Mumbai |
| Tender fee | ₹1,180 — payable to AO F AND A BSNL at MUMBAI |
Payment mode Offline
Timeline
| Publish date | 07-Apr-2026 04:00 PM |
|---|---|
| Bid end | 28-Apr-2026 04:00 PM |
| Opening date | 29-Apr-2026 04:00 PM |
Documents available from 07-Apr-2026 04:00 PM to 28-Apr-2026 04:00 PM. Clarification window: 07-Apr-2026 04:00 PM to 20-Apr-2026 05:00 PM.
Tender Documents
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| Name | Size | Type | Action |
|---|---|---|---|
| BOQ_320054.xls | 269 KB | XLS | |
| NAGPURBA2.pdf | 1.59 MB |
Work details
Location, category, and schedule for this procurement.
| Location | MUMBAI |
|---|---|
| Category | Miscellaneous Services |
| Period of work | 1095 days |
| Bid validity | 150 days |
EOI for Outsourcing of Operations and Maintenance of BSNL Customer Service Centers (CSCs) in NAGPUR BA
Organisation chain
Bharat Sanchar Nigam Limited (Govt of India Enterprise)||Maharashtra Telecom Circle||DGM (CPC), O/o CGMT MH Circle Office, Mumbai
Basic details
- Tender reference: 614731/MHCO-CPC/ 12(14)/12/2025CFA
- Tender ID: 2026_BSNL_274113_1
- Tender type: Open Tender
- Form of contract: EOI
- Tender category: Services
- No. of covers: 2
- Payment mode: Offline
- Withdrawal allowed: Yes
Work item
- Work description: EOI for Outsourcing of Operations and Maintenance of BSNL Customer Service Centers (CSCs) in NAGPUR BA
- NDA / pre-qualification: Please refer Tender documents.
- Product category: Miscellaneous Services
- Contract type: Empanelment
- Location: MUMBAI
- Pincode: 400054
- Bid opening place: MUMBAI
- Bid validity (days): 150
- Period of work (days): 1095
Fees & EMD
- Tender fee (₹): 1,180
- Fee payable to: AO F AND A BSNL
- Fee payable at: MUMBAI
- Tender fee exemption: Yes
- EMD (₹): 35,000
- EMD exemption: Yes
- EMD type: fixed
Critical dates
- Published: 07-Apr-2026 04:00 PM
- Bid opening: 29-Apr-2026 04:00 PM
- Document download / sale start: 07-Apr-2026 04:00 PM
- Document download / sale end: 28-Apr-2026 04:00 PM
- Bid submission start: 07-Apr-2026 04:00 PM
- Bid submission end: 28-Apr-2026 04:00 PM
Covers (bid packets)
- 1 — Fee/PreQual/Technical — As per Sr.No 1 to 7 of CHECK LIST FOR BIDDERS /APPLICANTS — .pdf
- As per Sr.No 8 to 14 of CHECK LIST FOR BIDDERS /APPLICANTS — .pdf
- As per Sr.No 15 to 22 of CHECK LIST FOR BIDDERS /APPLICANTS — .pdf
- 2 — Finance — BOQ — .xls
Payment instruments
- Offline: Direct Credit
- Offline: Demand Draft
- Offline: FDR
- Offline: Bankers Cheque
- Offline: Bank Guarantee
Tender inviting authority
- Name: AGM CPC
- Address: 1st Floor D wing BSNL Admin Building
Tender basics
| Tender type | Open Tender |
|---|---|
| Form of contract | EOI |
| Tender category | Services |
| No. of covers | 2 |
| Organisation chain | Bharat Sanchar Nigam Limited (Govt of India Enterprise)||Maharashtra Telecom Circle||DGM (CPC), O/o CGMT MH Circle Office, Mumbai |
| Source portal | etenders.gov.in |
Authority details
| Inviting authority | AGM CPC |
|---|---|
| Address | 1st Floor D wing BSNL Admin Building |
| Payment instruments | Offline (Direct Credit) , Offline (Demand Draft) , Offline (FDR) , Offline (Bankers Cheque) , Offline (Bank Guarantee) |
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