[13/IT/CCC/2026-2027] open
AI summary
This tender provides details about the project including scope of work, estimated value, deadlines, and eligibility requirements.
Overview
The Haryana Board Corporation has issued an open tender (NIT No. 13/IT/CCC/2026-27) for the engagement of an agency firm to operate and manage the Single Window Call Centre Services at the Centralized Call Centre Bijli Suvidha Kendra in DHBVNL. The tender is valued at approximately ₹15.58 crores and is structured as a turn-key contract.
Scope / Work
Bidders are required to provide services for the operation and management of the call centre. The tender specifies that the work will be evaluated based on the submitted proposals, and bidders must adhere to the requirements outlined in the NIT and bid documents. The location for the work is Hisar, Haryana.
Fees & EMD
- Tender Fee: ₹5,900 (non-exemptible).
- EMD (Earnest Money Deposit): ₹10,00,000 (fixed, non-exemptible).
Both fees must be paid online, and no alternative payment methods are accepted.
Key Dates
- Publish Date: 26-Jun-2026 05:00 PM
- Bid Submission Start Date: 26-Jun-2026 05:00 PM
- Bid Submission End Date: 09-Jul-2026 03:00 PM
- Bid Opening Date: 10-Jul-2026 03:00 PM
- Document Download Period: 26-Jun-2026 05:00 PM to 09-Jul-2026 03:00 PM
- Clarification Period: 26-Jun-2026 05:00 PM to 09-Jul-2026 03:00 PM
Bidders should ensure timely submission of documents and adherence to all specified deadlines to avoid disqualification.
AI insights
Risk factors
- high EMD amount
- tight submission timeline
- non-exemptible fees
- bid validity of 180 days
Financials
| Tender value | ₹15,58,88,771 |
|---|---|
| EMD amount | ₹10,00,000 — payable to Nil at Nil |
| Tender fee | ₹5,900 — payable to Nil at Nil |
Payment mode Online
Timeline
| Publish date | 26 Jun 2026 |
|---|---|
| Bid end | 9 Jul 2026 |
| Opening date | 10 Jul 2026 |
Critical dates
From the portal detail page (all dates captured when available).
| Bid Opening Date | 10-Jul-2026 03:00 PM |
|---|---|
| Bid Submission End Date | 09-Jul-2026 03:00 PM |
| Bid Submission Start Date | 26-Jun-2026 05:00 PM |
| Clarification End Date | 09-Jul-2026 03:00 PM |
| Clarification Start Date | 26-Jun-2026 05:00 PM |
| Document Download / Sale End Date | 09-Jul-2026 03:00 PM |
| Document Download / Sale Start Date | 26-Jun-2026 05:00 PM |
| Published Date | 26-Jun-2026 05:00 PM |
Tender Documents
Sign in and verify your email to use our viewer. You can open up to 5 different documents per UTC day (each file counts once). Archives (ZIP, RAR, etc.) are download only—no in-browser preview. Need a higher limit?
| Name | Size | Type | Action |
|---|---|---|---|
| DHBVNCCCRfP.pdf | 1.81 MB | ||
| PRICESchedule.pdf | 276.96 KB |
Work details
Location, category, and schedule for this procurement.
| Location | Hisar |
|---|---|
| Category | Miscellaneous Services |
| Bid validity | 180 days |
| Contract type | Tender |
| Pincode | 125005 |
| Bid opening place | Hisar |
| NDA / pre-qualification | As per NIT and BID documents |
Engagement of an Agency Firm for Operation and management of Single Window Call Centre Services at Centralized Call Centre Bijli Suvidha Kendra in DHBVNL
Tender basics
| Tender type | Open Tender |
|---|---|
| Form of contract | Turn-key |
| Tender category | Services |
| No. of covers | 2 |
| Organisation chain | Haryana Board Corporation||DHBVN||CTO |
| Source portal | etenders.hry.nic.in |
Covers (bid packets)
What to submit in each cover, as listed on the tender portal.
| Cover no. | Cover type | Description | Document type |
|---|---|---|---|
| 1 | Fee/PreQual/Technical | RFP | |
| 2 | Finance | Price Bid Schedule | .xls |
Authority details
| Inviting authority | SE IT |
|---|---|
| Address | Office of SE IT Vidyut Sadan Hisar |
| Payment instruments | Online |
Browse by tags
Jump to other tenders using these keywords.