[Outsourcing of operations and Maintenance of BSNL CSCs in Visakhapatnam BA] open
AI summary
This tender provides details about the project including scope of work, estimated value, deadlines, and eligibility requirements.
Overview
This tender is issued by Bharat Sanchar Nigam Limited (BSNL) for the outsourcing of operations and maintenance of Customer Service Centers (CSCs) in the Visakhapatnam Business Area. The tender is categorized as an Open Tender and is structured as an Expression of Interest (EOI).
Scope / Work
The primary objective is to outsource the operations and maintenance of BSNL CSCs in the specified region. Bidders are required to refer to the tender documents for detailed pre-qualification criteria. The contract period is set for 1095 days, with a bid validity of 180 days.
Fees & EMD
- Tender Fee: ₹1,180, payable offline to the AO Cash O/o CGMT BSNL in Vijayawada. Exemption for the tender fee is allowed.
- EMD: ₹10,000, also payable offline to the AO Cash O/o CGMT BSNL in Vijayawada. EMD exemption is permitted.
Key Dates
- Publish Date: 30-May-2026 11:10 AM
- Bid Submission Start: 30-May-2026 11:10 AM
- Bid Submission End: 20-Jun-2026 06:00 PM
- Bid Opening Date: 22-Jun-2026 11:00 AM
- Clarification Period: 30-May-2026 to 05-Jun-2026 05:00 PM
- Document Download: 30-May-2026 to 20-Jun-2026 06:00 PM
Bidders should ensure compliance with all requirements and timelines to successfully participate in this tender.
AI insights
EOI for Outsourcing of Operations and Maintenance of BSNL Customer Service Centers (CSCs) in VISAKHAPATNAM BA.
Risk factors
- EMD size
- bid validity
- tight timelines
- document gaps
Financials
| Tender value | Undisclosed |
|---|---|
| EMD amount | ₹10,000 — payable to AO CASH O/o CGMT BSNL at Vijayawada |
| Tender fee | ₹1,180 — payable to AO Cash O/o CGMT BSNL at Vijayawada |
Payment mode Offline
Timeline
| Publish date | 30 May 2026 |
|---|---|
| Bid end | 20 Jun 2026 |
| Opening date | 22 Jun 2026 |
Critical dates
From the portal detail page (all dates captured when available).
| Bid Opening Date | 22-Jun-2026 11:00 AM |
|---|---|
| Bid Submission End Date | 20-Jun-2026 06:00 PM |
| Bid Submission Start Date | 30-May-2026 11:10 AM |
| Clarification End Date | 05-Jun-2026 05:00 PM |
| Clarification Start Date | 30-May-2026 11:10 AM |
| Document Download / Sale End Date | 20-Jun-2026 06:00 PM |
| Document Download / Sale Start Date | 30-May-2026 11:10 AM |
| Published Date | 30-May-2026 11:10 AM |
Tender Documents
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| Name | Size | Type | Action |
|---|---|---|---|
| BOQ_325965.xls | 389.5 KB | XLS |
Work details
Location, category, and schedule for this procurement.
| Location | Visakhapatnam Business Area |
|---|---|
| Category | Miscellaneous Services |
| Period of work | 1095 days |
| Bid validity | 180 days |
Outsourcing of operations and Maintenance of BSNL CSCs in Visakhapatnam BA
Organisation chain
Bharat Sanchar Nigam Limited (Govt of India Enterprise)||Andhra Pradesh Telecom Circle- Vijayawada||O/o CGMT, AP Circle,Vijayawada
Basic details
- Tender reference: APCO-23/11(13)/24/2026-MM CFA DTD 27/05/2026
- Tender ID: 2026_BSNL_279226_1
- Tender type: Open Tender
- Form of contract: EOI
- Tender category: Services
- No. of covers: 2
- Payment mode: Offline
- Withdrawal allowed: Yes
Work item
- Work description: EOI for Outsourcing of Operations and Maintenance of BSNL Customer Service Centers (CSCs) in VISAKHAPATNAM BA.
- NDA / pre-qualification: Please refer Tender documents.
- Product category: Miscellaneous Services
- Contract type: Tender
- Location: Visakhapatnam Business Area
- Pincode: 530001
- Bid opening place: Vijayawada
- Bid validity (days): 180
- Period of work (days): 1095
Fees & EMD
- Tender fee (₹): 1,180
- Fee payable to: AO Cash O/o CGMT BSNL
- Fee payable at: Vijayawada
- Tender fee exemption: Yes
- EMD (₹): 10,000
- EMD exemption: Yes
- EMD type: fixed
Critical dates
- Published: 30-May-2026 11:10 AM
- Bid opening: 22-Jun-2026 11:00 AM
- Document download / sale start: 30-May-2026 11:10 AM
- Document download / sale end: 20-Jun-2026 06:00 PM
- Clarification start: 30-May-2026 11:10 AM
- Clarification end: 05-Jun-2026 05:00 PM
- Bid submission start: 30-May-2026 11:10 AM
- Bid submission end: 20-Jun-2026 06:00 PM
Covers (bid packets)
- 1 — Fee/PreQual/Technical — Technical Bid — .pdf
- 2 — Finance — Financial Bid — .xls
Payment instruments
- Offline: Direct Credit
- Offline: Demand Draft
- Offline: Bank Guarantee
- Offline: NEFT
Tender inviting authority
- Name: AGM Procurement
- Address: o/o CGMT BSNL BHAVAN BSNL, Vijayawada
Tender basics
| Tender type | Open Tender |
|---|---|
| Form of contract | EOI |
| Tender category | Services |
| No. of covers | 2 |
| Organisation chain | Bharat Sanchar Nigam Limited (Govt of India Enterprise)||Andhra Pradesh Telecom Circle- Vijayawada||O/o CGMT, AP Circle,Vijayawada |
| Source portal | etenders.gov.in |
Covers (bid packets)
What to submit in each cover, as listed on the tender portal.
| Cover no. | Cover type | Description | Document type |
|---|---|---|---|
| 1 | Fee/PreQual/Technical | Technical Bid | |
| 2 | Finance | Financial Bid | .xls |
Authority details
| Inviting authority | AGM Procurement |
|---|---|
| Address | o/o CGMT BSNL BHAVAN BSNL, Vijayawada |
| Payment instruments | Offline (Direct Credit) , Offline (Demand Draft) , Offline (Bank Guarantee) , Offline (NEFT) |
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