[EOI for Outsourcing of Operations and Maintenance of BSNL Customer Service Centers (CSCs) in Lucknow BA.] open
AI summary
This tender provides details about the project including scope of work, estimated value, deadlines, and eligibility requirements.
Overview
This Expression of Interest (EOI) is issued by Bharat Sanchar Nigam Limited (BSNL) for the outsourcing of operations and maintenance of Customer Service Centers (CSCs) in the Lucknow Business Area. The tender is categorized as an open tender, allowing participation from various bidders.
Scope / Work
The work involves the outsourcing of operations and maintenance services for BSNL's CSCs in Lucknow. Bidders are required to refer to the detailed EOI document for specific requirements and qualifications. A pre-bid meeting is scheduled for June 2, 2026, at 12:00 PM, which is an opportunity for bidders to seek clarifications.
Fees & EMD
- Tender Fee: ₹1,180, which is payable as per the EOI guidelines. Exemption for the tender fee is allowed.
- EMD: ₹50,000, also payable as per the EOI guidelines, with exemptions allowed. Bidders should ensure compliance with the EMD requirements to avoid disqualification.
Key Dates
- Publish Date: May 25, 2026
- Document Download Start: May 25, 2026
- Document Download End: June 17, 2026
- Clarification Period: May 25, 2026, to June 1, 2026
- Bid Submission Start: June 5, 2026
- Bid Submission End: June 17, 2026
- Bid Opening Date: June 19, 2026
Bidders must adhere to these timelines to ensure their bids are considered. It is crucial to prepare all necessary documents and submissions well in advance of the deadlines.
AI insights
As per EOI
Risk factors
- tight timelines for bid submission
- EMD size may be a barrier for some bidders
- requirement for multiple document submissions
- clarification period is limited
Financials
| Tender value | Undisclosed |
|---|---|
| EMD amount | ₹50,000 — payable to As per EOI at As per EOI |
| Tender fee | ₹1,180 — payable to As per EOI at As per EOI |
Payment mode Offline
Timeline
| Publish date | 25 May 2026 |
|---|---|
| Bid end | 17 Jun 2026 |
| Opening date | 19 Jun 2026 |
Critical dates
From the portal detail page (all dates captured when available).
| Bid Opening Date | 19-Jun-2026 12:00 PM |
|---|---|
| Bid Submission End Date | 17-Jun-2026 06:00 PM |
| Bid Submission Start Date | 05-Jun-2026 10:00 AM |
| Clarification End Date | 01-Jun-2026 06:00 PM |
| Clarification Start Date | 25-May-2026 06:00 PM |
| Document Download / Sale End Date | 17-Jun-2026 06:00 PM |
| Document Download / Sale Start Date | 25-May-2026 06:00 PM |
| Published Date | 25-May-2026 06:00 PM |
Tender Documents
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| Name | Size | Type | Action |
|---|---|---|---|
| BIDDOCLKO.pdf | 1.44 MB | ||
| BOQ_325341.xls | 270 KB | XLS |
Work details
Location, category, and schedule for this procurement.
| Location | As per EOI |
|---|---|
| Category | Miscellaneous Services |
| Period of work | 365 days |
| Bid validity | 150 days |
EOI for Outsourcing of Operations and Maintenance of BSNL Customer Service Centers (CSCs) in Lucknow BA.
Organisation chain
Bharat Sanchar Nigam Limited (Govt of India Enterprise)||UP(EAST) Telecom Circle||O/o CGMT, Circle Office Lucknow||Planing and MM Section
Basic details
- Tender reference: UPE/MM/Outsourcing BSNL CSC/ Lucknow BA/2026-27 dated 25.05.2026
- Tender ID: 2026_BSNL_278694_1
- Tender type: Open Tender
- Form of contract: EOI
- Tender category: Services
- No. of covers: 2
- Payment mode: Offline
- Withdrawal allowed: Yes
Work item
- Work description: As per EOI
- NDA / pre-qualification: As per EOI
- Tender value (₹): 0.00
- Product category: Miscellaneous Services
- Contract type: Tender
- Location: As per EOI
- Pincode: 226001
- Pre-bid meeting: 02-Jun-2026 12:00 PM
- Bid opening place: As per EOI
- Bid validity (days): 150
- Period of work (days): 365
Fees & EMD
- Tender fee (₹): 1,180
- Fee payable to: As per EOI
- Fee payable at: As per EOI
- Tender fee exemption: Yes
- EMD (₹): 50,000
- EMD exemption: Yes
- EMD type: fixed
Critical dates
- Published: 25-May-2026 06:00 PM
- Bid opening: 19-Jun-2026 12:00 PM
- Document download / sale start: 25-May-2026 06:00 PM
- Document download / sale end: 17-Jun-2026 06:00 PM
- Clarification start: 25-May-2026 06:00 PM
- Clarification end: 01-Jun-2026 06:00 PM
- Bid submission start: 05-Jun-2026 10:00 AM
- Bid submission end: 17-Jun-2026 06:00 PM
Covers (bid packets)
- 1 — Fee/PreQual/Technical — Tender Fees,EMD and Power of Attorny (POA ) as per DNIT — .pdf
- Original EOI document with its subsequent amendments/addendum/corrigendum/clarifications,if any — .rar
- Document listed in Eligibility criteria of Section1 and checklist for bidder in Section1(Part-A) — .rar
- 2 — Finance — BoQ financial bid as per Section -9 part B schedule for quoting the rates. — .xls
Payment instruments
- Offline: Demand Draft
- Offline: FDR
- Offline: Bankers Cheque
- Offline: Bank Guarantee
- Offline: NEFT
- Offline: R-T-G-S
- Offline: Insurance Surety Bond
Tender inviting authority
- Name: MM Cell Circle Office
- Address: 3rd Floor Door Sanchar sadan BSNL Laplace Lucknow-226001
Tender basics
| Tender type | Open Tender |
|---|---|
| Form of contract | EOI |
| Tender category | Services |
| No. of covers | 2 |
| Organisation chain | Bharat Sanchar Nigam Limited (Govt of India Enterprise)||UP(EAST) Telecom Circle||O/o CGMT, Circle Office Lucknow||Planing and MM Section |
| Source portal | etenders.gov.in |
Covers (bid packets)
What to submit in each cover, as listed on the tender portal.
| Cover no. | Cover type | Description | Document type |
|---|---|---|---|
| 1 | Fee/PreQual/Technical | Tender Fees,EMD and Power of Attorny (POA ) as per DNIT | |
| — | — | Original EOI document with its subsequent amendments/addendum/corrigendum/clarifications,if any | .rar |
| — | — | Document listed in Eligibility criteria of Section1 and checklist for bidder in Section1(Part-A) | .rar |
| 2 | Finance | BoQ financial bid as per Section -9 part B schedule for quoting the rates. | .xls |
Authority details
| Inviting authority | MM Cell Circle Office |
|---|---|
| Address | 3rd Floor Door Sanchar sadan BSNL Laplace Lucknow-226001 |
| Payment instruments | Offline (Demand Draft) , Offline (FDR) , Offline (Bankers Cheque) , Offline (Bank Guarantee) , Offline (NEFT) , Offline (R-T-G-S) , Offline (Insurance Surety Bond) |
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