[EOI for Outsourcing of Operations and Maintenance of BSNL Customer Service Centers (CSCs) in Ayodhya BA.] open
AI summary
This tender provides details about the project including scope of work, estimated value, deadlines, and eligibility requirements.
Overview
This tender is issued by Bharat Sanchar Nigam Limited (BSNL) for the outsourcing of operations and maintenance of Customer Service Centers (CSCs) in Ayodhya BA. The tender is categorized as an Open Tender and is aimed at service providers in the telecommunications sector.
Scope / Work
The work involves the operations and maintenance of BSNL Customer Service Centers in Ayodhya. Detailed requirements and specifications are provided in the Expression of Interest (EOI) document. Bidders should ensure they meet the eligibility criteria outlined in Section 1 of the EOI.
Fees & EMD
- Tender Fee: ₹1,180, which can be paid offline. Exemption for the tender fee is allowed.
- EMD (Earnest Money Deposit): ₹300,000, also payable offline, with exemptions permitted. Bidders should ensure compliance with the EMD requirements as specified in the EOI.
Key Dates
- Publish Date: 22-May-2026 04:00 PM
- Bid Submission Start Date: 02-Jun-2026 10:00 AM
- Bid Submission End Date: 13-Jun-2026 06:00 PM
- Bid Opening Date: 15-Jun-2026 12:00 PM
- Pre-Bid Meeting: 26-May-2026 12:00 PM at the Circle Office in Lucknow.
Bidders are encouraged to download the tender documents and participate in the pre-bid meeting for clarifications. The bid validity is set for 150 days, and the period of work is 365 days.
AI insights
As per EOI
Risk factors
- EMD size
- bid validity
- tight timelines
- document gaps
Financials
| Tender value | Undisclosed |
|---|---|
| EMD amount | ₹3,00,000 — payable to As per EOI at As per EOI |
| Tender fee | ₹1,180 — payable to As per EOI at As per EOI |
Payment mode Offline
Timeline
| Publish date | 22 May 2026 |
|---|---|
| Bid end | 13 Jun 2026 |
| Opening date | 15 Jun 2026 |
Critical dates
From the portal detail page (all dates captured when available).
| Bid Opening Date | 15-Jun-2026 12:00 PM |
|---|---|
| Bid Submission End Date | 13-Jun-2026 06:00 PM |
| Bid Submission Start Date | 02-Jun-2026 10:00 AM |
| Clarification End Date | 25-May-2026 06:00 PM |
| Clarification Start Date | 22-May-2026 04:00 PM |
| Document Download / Sale End Date | 13-Jun-2026 06:00 PM |
| Document Download / Sale Start Date | 22-May-2026 04:00 PM |
| Published Date | 22-May-2026 04:00 PM |
Tender Documents
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| Name | Size | Type | Action |
|---|---|---|---|
| BIDDOCUMENTAYD.pdf | 1.45 MB | ||
| BOQ_325051.xls | 310 KB | XLS |
Work details
Location, category, and schedule for this procurement.
| Location | As per EOI |
|---|---|
| Category | Miscellaneous Services |
| Period of work | 365 days |
| Bid validity | 150 days |
EOI for Outsourcing of Operations and Maintenance of BSNL Customer Service Centers (CSCs) in Ayodhya BA.
Organisation chain
Bharat Sanchar Nigam Limited (Govt of India Enterprise)||UP(EAST) Telecom Circle||O/o CGMT, Circle Office Lucknow||Planing and MM Section
Basic details
- Tender reference: UPE/MM/Outsourcing BSNL CSC/ Ayodhya BA/2026-27 dated 22.05.2026
- Tender ID: 2026_BSNL_278407_1
- Tender type: Open Tender
- Form of contract: EOI
- Tender category: Services
- No. of covers: 2
- Payment mode: Offline
- Withdrawal allowed: Yes
Work item
- Work description: As per EOI
- NDA / pre-qualification: As per EOI
- Tender value (₹): 0.00
- Product category: Miscellaneous Services
- Contract type: Tender
- Location: As per EOI
- Pincode: 226001
- Pre-bid meeting: 26-May-2026 12:00 PM
- Bid opening place: As per EOI
- Bid validity (days): 150
- Period of work (days): 365
Fees & EMD
- Tender fee (₹): 1,180
- Fee payable to: As per EOI
- Fee payable at: As per EOI
- Tender fee exemption: Yes
- EMD (₹): 3,00,000
- EMD exemption: Yes
- EMD type: fixed
Critical dates
- Published: 22-May-2026 04:00 PM
- Bid opening: 15-Jun-2026 12:00 PM
- Document download / sale start: 22-May-2026 04:00 PM
- Document download / sale end: 13-Jun-2026 06:00 PM
- Clarification start: 22-May-2026 04:00 PM
- Clarification end: 25-May-2026 06:00 PM
- Bid submission start: 02-Jun-2026 10:00 AM
- Bid submission end: 13-Jun-2026 06:00 PM
Covers (bid packets)
- 1 — Fee/PreQual/Technical — Tender Fees,EMD and Power of Attorny (POA ) as per DNIT — .pdf
- Original EOI/Tender document with subsequent amendments/addendum/corrigendum/clarifications, if any — .rar
- Document listed in Eligibility criteria of Section1 and checklist for bidder as per Section1(Part-A — .rar
- 2 — Finance — BoQ financial bid as per Section -9 part B schedule for quoting the rates — .xls
Payment instruments
- Offline: Demand Draft
- Offline: FDR
- Offline: Bankers Cheque
- Offline: Bank Guarantee
- Offline: NEFT
- Offline: R-T-G-S
- Offline: Insurance Surety Bond
Tender inviting authority
- Name: MM Cell Circle Office
- Address: 3rd Floor Door Sanchar sadan BSNL Laplace Lucknow-226001
Tender basics
| Tender type | Open Tender |
|---|---|
| Form of contract | EOI |
| Tender category | Services |
| No. of covers | 2 |
| Organisation chain | Bharat Sanchar Nigam Limited (Govt of India Enterprise)||UP(EAST) Telecom Circle||O/o CGMT, Circle Office Lucknow||Planing and MM Section |
| Source portal | etenders.gov.in |
Covers (bid packets)
What to submit in each cover, as listed on the tender portal.
| Cover no. | Cover type | Description | Document type |
|---|---|---|---|
| 1 | Fee/PreQual/Technical | Tender Fees,EMD and Power of Attorny (POA ) as per DNIT | |
| — | — | Original EOI/Tender document with subsequent amendments/addendum/corrigendum/clarifications, if any | .rar |
| — | — | Document listed in Eligibility criteria of Section1 and checklist for bidder as per Section1(Part-A | .rar |
| 2 | Finance | BoQ financial bid as per Section -9 part B schedule for quoting the rates | .xls |
Authority details
| Inviting authority | MM Cell Circle Office |
|---|---|
| Address | 3rd Floor Door Sanchar sadan BSNL Laplace Lucknow-226001 |
| Payment instruments | Offline (Demand Draft) , Offline (FDR) , Offline (Bankers Cheque) , Offline (Bank Guarantee) , Offline (NEFT) , Offline (R-T-G-S) , Offline (Insurance Surety Bond) |
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