[EOI for Outsourcing of Operations and Maintenance of BSNL Customer Service Centers in Nainital BA of Uttarkhand Telecom Circle] open
AI summary
This tender provides details about the project including scope of work, estimated value, deadlines, and eligibility requirements.
Overview
This Expression of Interest (EOI) is issued by Bharat Sanchar Nigam Limited (BSNL) for the outsourcing of operations and maintenance of customer service centers in the Nainital Business Area of the Uttarkhand Telecom Circle. The tender is categorized under services and is an open tender, allowing participation from various bidders.
Scope / Work
The primary objective is to outsource the operations and maintenance of BSNL Customer Service Centers located in Nainital. Bidders should refer to the tender documents for specific pre-qualification requirements. The contract type is a tender, and the work period is set for 1095 days.
Fees & EMD
- Tender Fee: ₹1,180, payable offline to the AO (Cash) O/o CGMT Uttarakhand BSNL in Dehradun. Exemption for the tender fee is allowed.
- EMD (Earnest Money Deposit): ₹30,000, also payable offline to the AO (Cash) O/o CGMT Uttarakhand BSNL in Dehradun. EMD exemption is permitted.
Key Dates
- Published Date: 20-May-2026 06:15 PM
- Bid Submission Start Date: 20-May-2026 06:15 PM
- Bid Submission End Date: 11-Jun-2026 03:00 PM
- Bid Opening Date: 12-Jun-2026 03:00 PM
- Pre-Bid Meeting: 26-May-2026 11:00 AM at DGM MM O/o CGMT UKD Patel Nagar Dehradun.
- Clarification Period: From 20-May-2026 06:15 PM to 27-May-2026 01:00 PM.
Bidders are encouraged to download the tender documents and participate actively in the pre-bid meeting to clarify any doubts regarding the tender requirements.
AI insights
EOI for Outsourcing of Operations and Maintenance of BSNL Customer Service Centers in Nainital BA of Uttarkhand Telecom Circle
Risk factors
- EMD size
- bid validity (150 days)
- tight timelines for submission
- withdrawal allowed
Financials
| Tender value | Undisclosed |
|---|---|
| EMD amount | ₹30,000 — payable to AO (Cash) O/o CGMT Uttarakhand BSNL at Dehradun |
| Tender fee | ₹1,180 — payable to AO (Cash) O/o CGMT Uttarakhand BSNL at Dehradun |
Payment mode Offline
Timeline
| Publish date | 20 May 2026 |
|---|---|
| Bid end | 11 Jun 2026 |
| Opening date | 12 Jun 2026 |
Critical dates
From the portal detail page (all dates captured when available).
| Bid Opening Date | 12-Jun-2026 03:00 PM |
|---|---|
| Bid Submission End Date | 11-Jun-2026 03:00 PM |
| Bid Submission Start Date | 20-May-2026 06:15 PM |
| Clarification End Date | 27-May-2026 01:00 PM |
| Clarification Start Date | 20-May-2026 06:15 PM |
| Document Download / Sale End Date | 11-Jun-2026 03:00 PM |
| Document Download / Sale Start Date | 20-May-2026 06:15 PM |
| Published Date | 20-May-2026 06:15 PM |
Tender Documents
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| Name | Size | Type | Action |
|---|---|---|---|
| BOQNTL.xls | 33.5 KB | XLS |
Work details
Location, category, and schedule for this procurement.
| Location | Nainital BA |
|---|---|
| Category | Miscellaneous Services |
| Period of work | 1095 days |
| Bid validity | 150 days |
EOI for Outsourcing of Operations and Maintenance of BSNL Customer Service Centers in Nainital BA of Uttarkhand Telecom Circle
Organisation chain
Bharat Sanchar Nigam Limited (Govt of India Enterprise)||Uttarakhand Telecom Circle||GM(EB),O/o CGMT, Uttarakhand
Basic details
- Tender reference: EOI for Outsourcing of Operations and Maintenance of BSNL Customer Service Centers in Nainital
- Tender ID: 2026_BSNL_278083_1
- Tender type: Open Tender
- Form of contract: EOI
- Tender category: Services
- No. of covers: 2
- Payment mode: Offline
- Withdrawal allowed: Yes
Work item
- Work description: EOI for Outsourcing of Operations and Maintenance of BSNL Customer Service Centers in Nainital BA of Uttarkhand Telecom Circle
- NDA / pre-qualification: Please refer Tender documents.
- Tender value (₹): 0.00
- Product category: Miscellaneous Services
- Contract type: Tender
- Location: Nainital BA
- Pincode: 263001
- Pre-bid meeting: 26-May-2026 11:00 AM
- Bid opening place: Dehradun
- Bid validity (days): 150
- Period of work (days): 1095
Fees & EMD
- Tender fee (₹): 1,180
- Fee payable to: AO (Cash) O/o CGMT Uttarakhand BSNL
- Fee payable at: Dehradun
- Tender fee exemption: Yes
- EMD (₹): 30,000
- EMD exemption: Yes
- EMD type: fixed
Critical dates
- Published: 20-May-2026 06:15 PM
- Bid opening: 12-Jun-2026 03:00 PM
- Document download / sale start: 20-May-2026 06:15 PM
- Document download / sale end: 11-Jun-2026 03:00 PM
- Clarification start: 20-May-2026 06:15 PM
- Clarification end: 27-May-2026 01:00 PM
- Bid submission start: 20-May-2026 06:15 PM
- Bid submission end: 11-Jun-2026 03:00 PM
Covers (bid packets)
- 1 — Fee/PreQual/Technical — Tender Fee , EMD etc — .pdf
- Technical Documents — .pdf
- 2 — Finance — Financial Bid (BoQ) — .xls
Payment instruments
- Offline: Demand Draft
- Offline: FDR
- Offline: Bankers Cheque
- Offline: Bank Guarantee
- Offline: NEFT
- Offline: Insurance Surety Bond
Tender inviting authority
- Name: AGM (MM)
- Address: AGM MM O/o CGMT UKD Patel Nagar Dehradun
Tender basics
| Tender type | Open Tender |
|---|---|
| Form of contract | EOI |
| Tender category | Services |
| No. of covers | 2 |
| Organisation chain | Bharat Sanchar Nigam Limited (Govt of India Enterprise)||Uttarakhand Telecom Circle||GM(EB),O/o CGMT, Uttarakhand |
| Source portal | etenders.gov.in |
Covers (bid packets)
What to submit in each cover, as listed on the tender portal.
| Cover no. | Cover type | Description | Document type |
|---|---|---|---|
| 1 | Fee/PreQual/Technical | Tender Fee , EMD etc | |
| — | — | Technical Documents | |
| 2 | Finance | Financial Bid (BoQ) | .xls |
Authority details
| Inviting authority | AGM (MM) |
|---|---|
| Address | AGM MM O/o CGMT UKD Patel Nagar Dehradun |
| Payment instruments | Offline (Demand Draft) , Offline (FDR) , Offline (Bankers Cheque) , Offline (Bank Guarantee) , Offline (NEFT) , Offline (Insurance Surety Bond) |
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