[EOI for Outsourcing of Operations and Maintenance of BSNL Customer Service Centers (CSCs) in different BA of Bihar Circle] open
AI summary
This tender provides details about the project including scope of work, estimated value, deadlines, and eligibility requirements.
Overview
This Expression of Interest (EOI) is issued by Bharat Sanchar Nigam Limited (BSNL) for the outsourcing of operations and maintenance of Customer Service Centers (CSCs) across different Business Areas (BAs) in the Bihar Circle. The tender is categorized as an open tender, allowing participation from various bidders.
Scope / Work
The primary objective is to outsource the operations and maintenance of BSNL Customer Service Centers in the Bihar Circle. Bidders are required to refer to the tender documents for detailed qualifications and requirements. The contract type is categorized under miscellaneous works, and the period of work is set for 1095 days.
Fees & EMD
- Tender Fee: ₹1,180, payable to AO(B and A), O/o CGMT Bihar Circle, Patna. Exemption for tender fee is allowed.
- EMD: ₹50,000, also payable to AO(B and A), O/o CGMT Bihar Circle, Patna. EMD exemption is permitted. Both payments can be made through offline modes such as Demand Draft, Bank Guarantee, or NEFT.
Key dates
- Publish Date: 09-Apr-2026 02:00 PM
- Bid Submission Start Date: 10-Apr-2026 09:00 AM
- Bid Submission End Date: 29-Apr-2026 02:00 PM
- Bid Opening Date: 30-Apr-2026 03:00 PM
- Document Download Period: From 09-Apr-2026 06:00 PM to 29-Apr-2026 02:00 PM
Bidders should ensure timely submission of their bids and adherence to the specified timelines to avoid disqualification.
AI insights
EOI for Outsourcing of Operations and Maintenance of BSNL Customer Service Centers (CSCs) in different BA of Bihar Circle
Risk factors
- EMD size
- bid validity of 210 days
- tight timelines for submission
- requirement for two separate covers for technical and financial bids
Financials
| Tender value | Undisclosed |
|---|---|
| EMD amount | ₹50,000 — payable to AO(B and A), O/o CGMT Bihar Circle at Patna |
| Tender fee | ₹1,180 — payable to AO(B and A), O/o CGMT Bihar Circle at Patna |
Payment mode Offline
Timeline
| Publish date | 09-Apr-2026 02:00 PM |
|---|---|
| Bid end | 29-Apr-2026 02:00 PM |
| Opening date | 30-Apr-2026 03:00 PM |
Documents available from 09-Apr-2026 06:00 PM to 29-Apr-2026 02:00 PM.
Tender Documents
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| Name | Size | Type | Action |
|---|---|---|---|
| BOQ_320267.xls | 320 KB | XLS | |
| NewEOICSC.pdf | 1.27 MB |
Work details
Location, category, and schedule for this procurement.
| Location | Bihar Circle |
|---|---|
| Category | Miscellaneous Works |
| Period of work | 1095 days |
| Bid validity | 210 days |
EOI for Outsourcing of Operations and Maintenance of BSNL Customer Service Centers (CSCs) in different BA of Bihar Circle
Organisation chain
Bharat Sanchar Nigam Limited (Govt of India Enterprise)||Bihar Telecom Circle||G.M. (NWP-CFA), Patna
Basic details
- Tender reference: CPP051/65 OCSC
- Tender ID: 2026_BSNL_274341_1
- Tender type: Open Tender
- Form of contract: Item Rate
- Tender category: Works
- No. of covers: 2
- Payment mode: Offline
- Withdrawal allowed: Yes
Work item
- Work description: EOI for Outsourcing of Operations and Maintenance of BSNL Customer Service Centers (CSCs) in different BA of Bihar Circle
- NDA / pre-qualification: Please refer Tender documents.
- Product category: Miscellaneous Works
- Contract type: Tender
- Location: Bihar Circle
- Pincode: 800001
- Bid opening place: Chamber of DGM MM-II, 2nd floor,
- Bid validity (days): 210
- Period of work (days): 1095
Fees & EMD
- Tender fee (₹): 1,180
- Fee payable to: AO(B and A), O/o CGMT Bihar Circle
- Fee payable at: Patna
- Tender fee exemption: Yes
- EMD (₹): 50,000
- EMD exemption: Yes
- EMD type: fixed
Critical dates
- Published: 09-Apr-2026 02:00 PM
- Bid opening: 30-Apr-2026 03:00 PM
- Document download / sale start: 09-Apr-2026 06:00 PM
- Document download / sale end: 29-Apr-2026 02:00 PM
- Bid submission start: 10-Apr-2026 09:00 AM
- Bid submission end: 29-Apr-2026 02:00 PM
Covers (bid packets)
- 1 — Fee/PreQual/Technical — Technical Bid — .pdf
- 2 — Finance — Financial Bid — .xls
Payment instruments
- Offline: Demand Draft
- Offline: Bank Guarantee
- Offline: NEFT
Tender inviting authority
- Name: CGMT Bihar Circle
- Address: 2nd floor, Sanchar Sadan, Budh Marg Patna
Tender basics
| Tender type | Open Tender |
|---|---|
| Form of contract | Item Rate |
| Tender category | Works |
| No. of covers | 2 |
| Organisation chain | Bharat Sanchar Nigam Limited (Govt of India Enterprise)||Bihar Telecom Circle||G.M. (NWP-CFA), Patna |
| Source portal | etenders.gov.in |
Authority details
| Inviting authority | CGMT Bihar Circle |
|---|---|
| Address | 2nd floor, Sanchar Sadan, Budh Marg Patna |
| Payment instruments | Offline (Demand Draft) , Offline (Bank Guarantee) , Offline (NEFT) |
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