I-MESA-SA

Information-Monitoring, Evaluation, and Social Audit (I-MESA): Social Audit

I-MESA enhances transparency and accountability in scheme implementation by facilitating beneficiary feedback and promoting public participation. It provides a platform for timely grievance redressal, identifies gaps in programs, and ensures that marginalized communities' voices are heard, ultimately fostering mutual dialogue among stakeholders for scheme improvement.

Central In Kind

States / UT: All India

Ministry / nodal: Ministry Of Social Justice and Empowerment

Nodal department: Department of Social Justice & Empowerment

Scheme for: Individual

Scheme profile

DBT (direct benefit transfer): No

Categories: Social welfare & Empowerment

Sub-categories: Financial assistance, Citizen empowerment

Target beneficiaries: Individual

Tags: Audit, Monitoring, Evaluation, Grievance, Implementation

Details

The scheme "Information, Monitoring, Evaluation and Social Audit (I-MESA)" was launched by the Department of Social Justice and Empowerment (DoSJE), Ministry of Social Justice and Empowerment (MoSJE), Govt. of India. The "Social Audit" component of the scheme aims to ensure that the implementation of the schemes at the ground level shall be examined intensely, ensuring transparency and accountability in the implementation of these programmes. The social audit process involves examining and assessing a programme/scheme with the active involvement of people, comparing official records with actual ground realities, and consolidating issues backed by evidence into a report. The scheme is implemented by Social Audit Units set up in every state under MGNREGA, facilitated by the National Resource Cell for Social Audits-DoSJE established at the National Institute of Social Defence, New Delhi.

Benefits

- Bringing to light gaps and lapses in programme implementation for improvement
Creating awareness generation regarding the programmes being implemented
Providing a platfm for mutual dialogue among various stakeholders for scheme improvement
Providing a platform for right holders for timely grievance redressal
Ensuring transparency and accountability in scheme implementation
Seeking responses from primary stakeholders based on ground realities for course correction and policy framework impact
Promoting people’s participation in all stages of programme implementation. Conditions
The cost of conduct of social audits will be met from the respective scheme’s administrative cost
Funds shall be given to Social Audit Units through the National Institute of Social Defence, New Delhi, based on budgets calculated and reviewed by the National Resource Cell for Social Audits
The first installment (50% of the total budget) is provided after the submission of the social audit calendar
The second tranche will be provided after completion of all audits, uploading of findings, and preparation of the annual analytical report

Bringing to light gaps and lapses in programme implementation for improvement.
Creating awareness generation regarding the programmes being implemented.
Providing a platfm for mutual dialogue among various stakeholders for scheme improvement.
Providing a platform for right holders for timely grievance redressal.
Ensuring transparency and accountability in scheme implementation.
Seeking responses from primary stakeholders based on ground realities for course correction and policy framework impact.
Promoting people’s participation in all stages of programme implementation.

Conditions

The cost of conduct of social audits will be met from the respective scheme’s administrative cost.
Funds shall be given to Social Audit Units through the National Institute of Social Defence, New Delhi, based on budgets calculated and reviewed by the National Resource Cell for Social Audits.
The first installment (50% of the total budget) is provided after the submission of the social audit calendar.
The second tranche will be provided after completion of all audits, uploading of findings, and preparation of the annual analytical report.

Eligibility

The applicant must have experience of working with the Social Audit Unit for at least 2 to 3 years.
The applicant must have experience facilitating social audits of schemes apart from the Mahatma Gandhi National Rural Employment Guarantee Act.
The team Coordinator leading the team must preferably have completed a 30 days’ certificate course on social accountability and social audit.
The applicant must ensure the representation of the Scheduled Castes and Other Backward Classes community and the especially abled in the team.
The team must preferably comprise 50% women members.

Desirable Criteria

The applicant should have experience working with the elderly, children, victims of substance abuse, and experience working in rehabilitative institutions.
Anganwadi workers, Accredited Social Health Activists, Civil Society Organization representatives, or para-legal volunteers working in that area can be included in the team for community support and mobilization.
Students/Interns from academic institutions can be engaged as members of the Social Justice Cell after being trained.

Application Process

Online

Step 1: Initiation and Preparatory Phase

The Department of Social Justice and Empowerment (D/oSJE) sends a letter to the Social Audit Units (SAUs) detailing the audit protocols, processes, targets, and the specific list of institutions or villages to be social audited for the financial year.
The SAUs are responsible for forming the Social Justice Cell (SJC) by selecting resource persons and must finalize the calendar, target, and budget for the entire social audit process.
The implementing agency must arrange to proactively provide all necessary documents and information related to the scheme to the Social Audit teams 15 days prior to the commencement of the field verification process.

Step 2: Orientation and Sensitization Meeting

An Orientation or Entry Point Meeting must be held at the State or District level exactly 15 days before the actual social audit process begins in the field.
This meeting is called by the social welfare department upon request from the SAU and serves to apprise institution heads and department officials of the social audit's objective and process.
Representatives of the SAU will orient participants on the audit parameters, the target villages or institutions, the documents needed for verification, and the proposed Social Justice Assembly dates.

Step 3: Field Verification and Draft Report Creation

The Social Audit team conducts extensive field verification, which comprises three types: verification of records, verification of worksites/infrastructure, and verification of beneficiaries through interaction.
The team conducts personal interviews and focus group discussions with beneficiaries, staff, and stakeholders to check the ground reality against official records and assess the quality of services/facilities.
Based on the findings and observations gathered during the verification process, the Social Audit team prepares a draft report in a prescribed format, ensuring it is backed by evidence and written in the local language.

Step 4: Validation and District Assembly

A Validation meeting (Beneficiary Sabha or Gram Sabha) is conducted at the village/institutional level, where the social audit team reads out the draft report findings for discussion and confirmation by primary stakeholders.
This meeting serves as a collective platform for beneficiaries to raise issues concerning them, obtain further information, and receive responses from persons involved in scheme implementation.
The final validated Social Audit report is then presented at the Social Justice Assembly, conducted at the district level in the mandatory presence of concerned department representatives, for examination and decision-making by a constituted panel.

Step 5: Action Taken and Reporting

The Social Audit Unit prepares the proceedings detailing the decisions taken during the District Social Justice Assembly and forwards this documentation to all concerned Departments and Institutions within 7 days.
The concerned departments and institutions must ensure they submit the Action Taken Report (ATR) based on the panel's decisions to the social welfare department and the SAU within 15 days.
The implementing department/institution is mandated to upload the complete Action Taken Report onto the Management Information System (MIS) designed for social audit within 30 days of the conclusion of the District Social Justice Assembly.

Clarifications

Additional points from the scheme information published on myScheme (not legal advice).

What specialized organization has been set up to oversee and support the entire execution of these review processes at the national level?: A National Resource Cell for Social Audits (NRCSA) has been established at the National Institute of Social Defence, New Delhi, specifically to facilitate the overall process of social audit.
What minimum level of practical knowledge and involvement is preferred for individuals selected to serve as resource persons within the Social Justice Cell team?: Resource persons should ideally have experience working with the Social Audit Unit for at least 2 to 3 years and experience facilitating social audits of schemes other than the Mahatma Gandhi National Rural Employment Guarantee Act.
During the verification stage, how thoroughly will the review team investigate physical assets, worksites, and infrastructure facilities provided under the program?: The social audit team is mandated to conduct 100% verification of the works, assets, and infrastructure facilities of the institutions, assessing both the quality and quantity against official records.
What crucial principle ensures that all ordinary citizens have equal opportunity and ability to obtain documentation related to the program being audited?: The guiding principle of Access to Information (Jaankari) requires that all citizens have equal and open access to information relevant to the scheme being audited.
What is the stipulated timeframe for the concerned implementing department or institution to upload the report detailing the actions they have taken following the District Social Justice Assembly decisions?: The implementing department or institution must upload the Action Taken Report, based on the panel's decision, within 30 days of the District Social Justice Assembly.
Could you please detail the specific financial channel and conditions under which the dedicated funds are distributed to the state units for conducting the mandatory audits?: Funds for conducting social audits are provided to the Social Audit Units through the National Institute of Social Defence (NISD). These funds are released in two tranches via the Public Financial Management System (PFMS), with the first 50% provided after the submission of the social audit calendar.
Which specific government bodies are tasked with physically performing these comprehensive reviews for schemes implemented under the Department of Social Justice and Empowerment?: These social audits will be carried out by the Social Audit Units (SAUs), which have already been established in every state under the Mahatma Gandhi National Rural Employment Guarantee Act.
What mechanism is employed by the central resource cell to maintain the standard and integrity of the social audit reports generated by the state-level units?: The National Resource Cell for Social Audits will conduct a test audit of at least 2% of the total social audits completed by the Social Audit Units to check the quality of the process and reports.
What are the specific requirements concerning the content and format that must be adhered to when preparing the preliminary documentation of the verification findings?: The draft report must be specific, unambiguous, easy to understand, prepared in the local language, and its findings must be backed by evidence such as official documents, testimonies, photos, and videos.
Who is authorized to preside over the Beneficiary Sabha for schemes like Integrated Rehabilitation Centre for Addicts and Senior Citizen Homes during the validation stage?: The chairperson for the social audit beneficiary Sabha for these institutions should be one person selected from among the beneficiaries, which will be decided by the majority vote.
How long before the actual fieldwork begins should the relevant implementing agencies ensure all necessary documents are made available to the review teams?: The implementing agency shall provide the documents and information related to the scheme to the Social Audit teams 15 days before the start of the verification process in the field.
What exactly does the comprehensive process of reviewing scheme records involve, and how are those findings communicated to the relevant local participants for necessary follow-up action?: Social Audit is the examination and assessment of a program or scheme involving the active participation of people, comparing official financial and physical records against actual ground realities. The evidence-backed issues are compiled into a report read out in a public forum where officials and stakeholders are present for necessary rectification.
What is the mandated protocol for the review team if they uncover severe instances of inappropriate conduct or abuse during their interactions with beneficiaries?: The team must not disclose the identity of the victim in serious cases of misconduct or abuse, report the issue immediately to concerned District or State level authorities, and officials need to respond urgently.
How does the formal review procedure provide assistance to individuals who hold entitlements under the scheme if they require timely resolution of their complaints?: A key objective of the process is to provide a platform for right holders for the timely redressal of their grievances concerning the scheme implementation.

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References

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Audit Monitoring Evaluation Grievance Implementation

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Documents Required for Government Schemes

Most government schemes require basic documents for verification. While the exact requirements vary, common documents include:

Aadhaar Card
Income Certificate
Caste Certificate (if applicable)
Residence Proof
Bank Account Details
Educational Certificates (for student schemes)

How to Apply for Government Schemes?

The application process for government schemes may be online or offline depending on the scheme. In most cases, you can follow these steps:

Check eligibility criteria
Collect required documents
Fill the application form
Submit the application online or at the relevant office
Track application status