[Hiring of an agency for execution of a 24x7 Citizen engagement and online Resolution and Redressal Management] open
AI summary
This tender provides details about the project including scope of work, estimated value, deadlines, and eligibility requirements.
Overview
The Department of Home Affairs is inviting bids for the hiring of an agency to execute a 24x7 Citizen engagement and online Resolution and Redressal Management system. This is an open tender, and the contract will be awarded based on item rates.
Scope / Work
The selected agency will be responsible for providing services related to citizen engagement and management of online resolutions and redressals. The total tender value is ₹15,00,00,000, and the period of work is set for 365 days. Bidders should refer to the tender documents for specific pre-qualification requirements.
Fees & EMD
- Tender Fee: ₹10,000 (non-exemptible)
- EMD (Earnest Money Deposit): ₹45,00,000 (fixed, non-exemptible)
Both fees must be paid online through SBI Bank.
Key Dates
- Publish Date: 23-Apr-2026 09:00 AM
- Bid Submission Start Date: 23-Apr-2026 09:00 AM
- Bid Submission End Date: 14-May-2026 05:00 PM
- Bid Opening Date: 15-May-2026 11:00 AM
- Pre-Bid Meeting: 06-May-2026 12:30 PM (Online and offline)
- Clarification Period: 23-Apr-2026 to 27-Apr-2026
Bidders are encouraged to download the tender documents and participate in the pre-bid meeting to clarify any doubts before submitting their bids.
AI insights
Risk factors
- high EMD amount
- tight submission timeline
- non-exemptible fees
- bid validity of 90 days
Financials
| Tender value | ₹15,00,00,000 |
|---|---|
| EMD amount | ₹45,00,000 — payable to Nil at Nil |
| Tender fee | ₹10,000 — payable to Nil at Nil |
Payment mode Online
Timeline
| Publish date | 23-Apr-2026 09:00 AM |
|---|---|
| Bid end | 14-May-2026 05:00 PM |
| Opening date | 15-May-2026 11:00 AM |
Documents available from 23-Apr-2026 09:00 AM to 14-May-2026 05:00 PM. Clarification window: 23-Apr-2026 09:00 AM to 27-Apr-2026 05:00 PM.
Tender Documents
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| Name | Size | Type | Action |
|---|---|---|---|
| BOQ_338201.xls | 392.5 KB | XLS | |
| rfp.pdf | 1.57 MB |
Work details
Location, category, and schedule for this procurement.
| Location | SAS Nagar |
|---|---|
| Category | Miscellaneous Services |
| Period of work | 365 days |
| Bid validity | 90 days |
Tender basics
| Tender type | Open Tender |
|---|---|
| Form of contract | Item Rate |
| Tender category | Services |
| No. of covers | 2 |
| Organisation chain | Department of Home Affairs||Punjab Police||DGP - Intelligence |
| Source portal | eproc.punjab.gov.in |
Covers (bid packets)
What to submit in each cover, as listed on the tender portal.
| Cover no. | Cover type | Description | Document type |
|---|---|---|---|
| 1 | Fee/PreQual/Technical | Upload all documents as per RFP | |
| 2 | Finance | Financial bid | .xls |
Authority details
| Inviting authority | Director General of Police, Punjab |
|---|---|
| Address | Punjab Police Headquarters, Sector 9, Chandigarh |
| Payment instruments | Online |
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