[establishment and operation of toll free 104 medical helpline ] open
AI summary
This tender provides details about the project including scope of work, estimated value, deadlines, and eligibility requirements.
Overview
The Department of Health and Family Welfare is inviting bids for the establishment and operation of a toll-free 104 medical helpline in Punjab. This tender is categorized as an open tender, and it is crucial for bidders to understand the requirements and obligations outlined in the tender documents.
Scope / Work
The selected contractor will be responsible for the establishment and operation of the toll-free medical helpline. Bidders should refer to the tender documents for detailed qualifications and requirements. The work is expected to be completed within 60 days from the start date. A pre-bid meeting will be held on 27-Apr-2026 at 11:30 AM at the Committee Room, Punjab Health Systems Corporation, S.A.S. Nagar, Punjab, which provides an opportunity for bidders to seek clarifications.
Fees & EMD
Bidders are required to pay a tender fee of ₹5,000 and an Earnest Money Deposit (EMD) of ₹500,000. Note that there is no exemption allowed for either the tender fee or the EMD. Payments must be made online through SBI Bank.
Key dates
- Publish Date: 22-Apr-2026 11:00 AM
- Document Download Start Date: 22-Apr-2026 11:15 AM
- Document Download End Date: 15-May-2026 02:30 PM
- Clarification Start Date: 22-Apr-2026 11:30 AM
- Clarification End Date: 27-Apr-2026 10:30 AM
- Bid Submission Start Date: 08-May-2026 06:55 PM
- Bid Submission End Date: 15-May-2026 02:30 PM
- Bid Opening Date: 15-May-2026 04:30 PM
Bidders should ensure timely submission of their bids and adherence to all outlined timelines to avoid disqualification.
AI insights
Risk factors
- high EMD requirement
- tight submission timeline
- no exemption on fees
- bid validity of 180 days
Financials
| Tender value | Undisclosed |
|---|---|
| EMD amount | ₹5,00,000 — payable to Nil at Nil |
| Tender fee | ₹5,000 — payable to Nil at Nil |
Payment mode Online
Timeline
| Publish date | 22-Apr-2026 11:00 AM |
|---|---|
| Bid end | 15-May-2026 02:30 PM |
| Opening date | 15-May-2026 04:30 PM |
Documents available from 22-Apr-2026 11:15 AM to 15-May-2026 02:30 PM. Clarification window: 22-Apr-2026 11:30 AM to 27-Apr-2026 10:30 AM.
Tender Documents
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| Name | Size | Type | Action |
|---|---|---|---|
| BOQ_338242.xls | 304 KB | XLS | |
| RFPPHSC104MH.pdf | 1.02 MB | ||
| CorridendumII104MH.pdf | 212.38 KB | ||
| CorridendumI104MH.pdf | 211.93 KB | ||
| VClinkprebid.pdf | 3.67 KB |
Corrigenda
Official amendments and notices. PDFs open in the same viewer as tender documents (sign in, verified email, daily limit applies).
bid submission start date extended
| File | Size | Type | Action |
|---|---|---|---|
| CorridendumII104MH.pdf | 212.38 | ||
| CorridendumI104MH.pdf | 211.93 |
V.C link for pre bid meeting
| File | Size | Type | Action |
|---|---|---|---|
| VClinkprebid.pdf | 3.67 |
Work details
Location, category, and schedule for this procurement.
| Location | Punjab |
|---|---|
| Category | Info. Tech. Services |
| Period of work | 60 days |
| Bid validity | 180 days |
Tender basics
| Tender type | Open Tender |
|---|---|
| Form of contract | Item Rate |
| Tender category | Services |
| No. of covers | 2 |
| Organisation chain | Department of Health and Family Welfare||Punjab Health System Corporation||Medical Wing |
| Source portal | eproc.punjab.gov.in |
Covers (bid packets)
What to submit in each cover, as listed on the tender portal.
| Cover no. | Cover type | Description | Document type |
|---|---|---|---|
| 1 | Fee/PreQual/Technical | NIT | |
| 2 | Finance | BoQ | .xls |
Authority details
| Inviting authority | Managing Director |
|---|---|
| Address | Punjab Health Systems Corporation, E-Block, 2nd Floor Punjab School Education Board building , Phase-VIII ( Sector 62), S.A.S.Nagar |
| Payment instruments | Online |
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