[Design, Development, Deployment, and Maintenance of Customer Experience Technologies for Mumbai-Ahmedabad High-Speed Rail (MAHSR)] Expired
3.7/10AI summary
This tender provides details about the project including scope of work, estimated value, deadlines, and eligibility requirements.
Overview
The National High Speed Rail Corporation Limited is inviting bids for the design, development, deployment, and maintenance of customer experience technologies for the Mumbai-Ahmedabad High-Speed Rail (MAHSR) project. This is an open tender, and interested bidders must adhere to the specified guidelines and timelines.
Scope / Work
The work involves comprehensive services related to customer experience technologies specifically tailored for the MAHSR project. Bidders are required to review the tender documents for detailed requirements and pre-qualification criteria. The project is categorized under Information Technology, focusing on HSR Customer Technology. The total period of work is approximately 2920 days, and bidders should be prepared for a bid validity of 180 days.
Fees & EMD
- Tender Fee: ₹59,000, payable to NHSRCL in New Delhi. Exemption is allowed for eligible bidders.
- EMD (Earnest Money Deposit): ₹39,067,000, also payable to NHSRCL in New Delhi. Exemption is allowed for eligible bidders. The EMD is fixed and not based on a percentage.
Key Dates
- Publishing Date: 11-Apr-2026
- Document Download: 12-Apr-2026 to 22-Jun-2026
- Clarification Period: 12-Apr-2026 to 18-May-2026
- Bid Submission: 09-Jun-2026 to 22-Jun-2026
- Bid Opening: 23-Jun-2026
- Pre-Bid Meeting: 28-Apr-2026 at 3:00 PM, held at NHSRCL, New Delhi.
Bidders are encouraged to attend the pre-bid meeting for clarifications and to ensure compliance with all requirements. All submissions must be made in accordance with the specified formats and within the stipulated timelines.
AI insights
Design, Development, Deployment, and Maintenance of Customer Experience Technologies for Mumbai-Ahmedabad High-Speed Rail (MAHSR)
Risk factors
- high EMD size
- tight submission timelines
- bid validity period
- compliance with technical requirements
How good is this tender for you?
Tender for customer experience tech for high-speed rail project.
Plain-language analysis covering money, competition, paperwork, timeline and who this tender realistically suits.
- Heavy money commitment
- Long money lock-in
- Tough for small businesses
- Multi-year execution
- Long project duration
- Niche expertise needed
- Open to local bidders
- MSME-friendly4.0
- Startup-friendly5.0
- Low competition4.0
- Light on money2.0
- Easy to execute5.0
- Light paperwork5.0
What this tender is really about
This tender is for designing, developing, deploying, and maintaining customer experience technologies for the Mumbai-Ahmedabad High-Speed Rail project. Bidders must be prepared for a long commitment and significant upfront costs.
What you gain if you win
- Access to a large government project
- Potential for long-term contracts
- Opportunity to showcase technical expertise
What could trip you up
- High EMD requirement of ₹39,067,000
- Long project duration of about 8 years
- Complex technical requirements
Who is this tender best suited for?
Recommended for
- Established IT firms
- Large system integrators
- Consulting companies with tech expertise
May struggle with this
- First-time bidders
- Small IT startups
- Local contractors without tech experience
Money side, in plain words
- Upfront fees
- The tender fee is ₹59,000, which is manageable for larger firms.
- Security deposit (EMD)
- The EMD of ₹39,067,000 is a significant upfront cost.
- Money you must set aside
- Funds will be tied up for the duration of the project, about 8 years.
- Payment timing
- Payments may be slow, impacting cash flow.
What it takes to deliver
- Kind of work
- This is a service project focused on technology.
- How long it takes
- The work will take about 8 years.
- Skills you'll need
- Technical skills in IT and customer experience technologies are required.
- Where the work happens
- The work is primarily based in Mumbai and Ahmedabad.
- Paperwork
- There will be moderate paperwork involved.
Competition: who else might bid?
- How open it is
- This is an open tender.
- Likely crowd
- Expect a moderate number of bidders due to high costs.
- What helps you win
- Strong technical capabilities and experience in similar projects will help.
Practical things to think about
- Consider the long-term commitment before bidding.
- Ensure you have the financial capacity to cover the EMD.
- Attend the pre-bid meeting for clarifications.
Hidden challenges & gotchas
- The long EMD validity period could impact cash flow.
- Complex technical requirements may limit eligible bidders.
- The bid submission timeline is tight.
In one paragraph
Bid for high-speed rail customer experience technology project.
- Who should bid
- Established firms with experience in IT and customer technologies should consider bidding.
- Who should probably skip
- Small startups without technical expertise may struggle with this tender.
AI-generated analysis based on structured tender metadata, financial figures, execution timelines, and procurement complexity factors. Actual eligibility, competition, and execution requirements may vary depending on the tender clauses and the evaluating department's criteria. Always read the official tender document before bidding.
Financials
| Tender value | Undisclosed |
|---|---|
| EMD amount | ₹3,90,67,000 — payable to NHSRCL at New Delhi |
| Tender fee | ₹59,000 — payable to NHSRCL at New Delhi |
Payment mode Offline
Timeline
| Publish date | 11 Apr 2026 |
|---|---|
| Bid end | 22 Jun 2026 |
| Opening date | 23 Jun 2026 |
Critical dates
From the portal detail page (all dates captured when available).
| Published date | 11-Apr-2026 06:55 PM |
|---|---|
| Bid opening date | 23-Jun-2026 03:00 PM |
| Document download / sale start | 12-Apr-2026 09:00 AM |
| Document download / sale end | 22-Jun-2026 03:00 PM |
| Clarification start | 12-Apr-2026 09:00 AM |
| Clarification end | 18-May-2026 06:55 PM |
| Bid submission start | 09-Jun-2026 09:00 AM |
| Bid submission end | 22-Jun-2026 03:00 PM |
Tender Documents
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| Name | Size | Type | Action |
|---|---|---|---|
| NDA.pdf | 107.8 KB |
Work details
Location, category, and schedule for this procurement.
| Location | New Delhi |
|---|---|
| Category | Information Technology |
| Period of work | 2920 days |
| Bid validity | 180 days |
| Sub category | HSR Customer Technology |
| Contract type | Tender |
| Pincode | 110029 |
| Pre-bid meeting | 28-Apr-2026 03:00 PM — New Delhi |
| Bid opening place | New Delhi |
| NDA / pre-qualification | Please refer Tender documents. |
Design, Development, Deployment, and Maintenance of Customer Experience Technologies for Mumbai-Ahmedabad High-Speed Rail (MAHSR)
Tender basics
| Tender type | Open Tender |
|---|---|
| Form of contract | Works |
| Tender category | Works |
| No. of covers | 2 |
| Organisation chain | National High Speed Rail Corporation Limited||Corporate Office |
| Source portal | etenders.gov.in |
Covers (bid packets)
What to submit in each cover, as listed on the tender portal.
| Cover no. | Cover type | Description | Document type |
|---|---|---|---|
| 1 | Fee/PreQual/Technical | Technical Bid Part-1 | |
| — | — | Technical Bid Part-2 | |
| — | — | Technical Bid Part-3 | |
| — | — | Technical Bid Part-4 | |
| — | — | Technical Bid Part-5 | |
| 2 | Finance | Price Bid | .xls |
Authority details
| Inviting authority | Principal Executive Director.Operations Maintenanc |
|---|---|
| Address | National High Speed Rail Corporation Limited, 5th to 7th Floor, Tower-D, World Trade Centre, Nauroji Nagar, New Delhi-110029 |
| Payment instruments | Offline (Demand Draft) , Offline (Bank Guarantee) , Offline (NEFT) , Offline (R-T-G-S) |
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