[Design, Development, Deployment, and Maintenance of Customer Experience Technologies for Mumbai-Ahmedabad High-Speed Rail (MAHSR)] open
AI summary
This tender provides details about the project including scope of work, estimated value, deadlines, and eligibility requirements.
Overview
The National High Speed Rail Corporation Limited is inviting bids for the design, development, deployment, and maintenance of customer experience technologies for the Mumbai-Ahmedabad High-Speed Rail (MAHSR) project. This is an open tender, and interested bidders must adhere to the specified guidelines and timelines.
Scope / Work
The work involves comprehensive services related to customer experience technologies specifically tailored for the MAHSR project. Bidders are required to review the tender documents for detailed requirements and pre-qualification criteria. The project is categorized under Information Technology, focusing on HSR Customer Technology. The total period of work is approximately 2920 days, and bidders should be prepared for a bid validity of 180 days.
Fees & EMD
- Tender Fee: ₹59,000, payable to NHSRCL in New Delhi. Exemption is allowed for eligible bidders.
- EMD (Earnest Money Deposit): ₹39,067,000, also payable to NHSRCL in New Delhi. Exemption is allowed for eligible bidders. The EMD is fixed and not based on a percentage.
Key Dates
- Publishing Date: 11-Apr-2026
- Document Download: 12-Apr-2026 to 22-Jun-2026
- Clarification Period: 12-Apr-2026 to 18-May-2026
- Bid Submission: 09-Jun-2026 to 22-Jun-2026
- Bid Opening: 23-Jun-2026
- Pre-Bid Meeting: 28-Apr-2026 at 3:00 PM, held at NHSRCL, New Delhi.
Bidders are encouraged to attend the pre-bid meeting for clarifications and to ensure compliance with all requirements. All submissions must be made in accordance with the specified formats and within the stipulated timelines.
AI insights
Design, Development, Deployment, and Maintenance of Customer Experience Technologies for Mumbai-Ahmedabad High-Speed Rail (MAHSR)
Risk factors
- high EMD size
- tight submission timelines
- bid validity period
- compliance with technical requirements
Financials
| Tender value | Undisclosed |
|---|---|
| EMD amount | ₹3,90,67,000 — payable to NHSRCL at New Delhi |
| Tender fee | ₹59,000 — payable to NHSRCL at New Delhi |
Payment mode Offline
Timeline
| Publish date | 11-Apr-2026 06:55 PM |
|---|---|
| Bid end | 22-Jun-2026 03:00 PM |
| Opening date | 23-Jun-2026 03:00 PM |
Documents available from 12-Apr-2026 09:00 AM to 22-Jun-2026 03:00 PM. Clarification window: 12-Apr-2026 09:00 AM to 18-May-2026 06:55 PM.
Tender Documents
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| Name | Size | Type | Action |
|---|---|---|---|
| NDA.pdf | 107.8 KB |
Work details
Location, category, and schedule for this procurement.
| Location | New Delhi |
|---|---|
| Category | Information Technology |
| Period of work | 2920 days |
| Bid validity | 180 days |
Design, Development, Deployment, and Maintenance of Customer Experience Technologies for Mumbai-Ahmedabad High-Speed Rail (MAHSR)
Organisation chain
National High Speed Rail Corporation Limited||Corporate Office
Basic details
- Tender reference: NHSRCL-CO/ONM/CustExp/2026/05
- Tender ID: 2026_NHSRC_274561_1
- Tender type: Open Tender
- Form of contract: Works
- Tender category: Works
- No. of covers: 2
- Payment mode: Offline
- Withdrawal allowed: Yes
Work item
- Work description: Design, Development, Deployment, and Maintenance of Customer Experience Technologies for Mumbai-Ahmedabad High-Speed Rail (MAHSR)
- NDA / pre-qualification: Please refer Tender documents.
- Product category: Information Technology
- Sub category: HSR Customer Technology
- Contract type: Tender
- Location: New Delhi
- Pincode: 110029
- Pre-bid meeting: 28-Apr-2026 03:00 PM
- Bid opening place: New Delhi
- Bid validity (days): 180
- Period of work (days): 2920
Fees & EMD
- Tender fee (₹): 59,000
- Fee payable to: NHSRCL
- Fee payable at: New Delhi
- Tender fee exemption: Yes
- EMD (₹): 3,90,67,000
- EMD exemption: Yes
- EMD type: fixed
Critical dates
- Published: 11-Apr-2026 06:55 PM
- Bid opening: 23-Jun-2026 03:00 PM
- Document download / sale start: 12-Apr-2026 09:00 AM
- Document download / sale end: 22-Jun-2026 03:00 PM
- Bid submission start: 09-Jun-2026 09:00 AM
- Bid submission end: 22-Jun-2026 03:00 PM
Covers (bid packets)
- 1 — Fee/PreQual/Technical — Technical Bid Part-1 — .pdf
- Technical Bid Part-2 — .pdf
- Technical Bid Part-3 — .pdf
- Technical Bid Part-4 — .pdf
- Technical Bid Part-5 — .pdf
- 2 — Finance — Price Bid — .xls
Payment instruments
- Offline: Demand Draft
- Offline: Bank Guarantee
- Offline: NEFT
- Offline: R-T-G-S
Tender inviting authority
- Name: Principal Executive Director.Operations Maintenanc
- Address: National High Speed Rail Corporation Limited, 5th to 7th Floor, Tower-D, World Trade Centre, Nauroji Nagar, New Delhi-110029
Tender basics
| Tender type | Open Tender |
|---|---|
| Form of contract | Works |
| Tender category | Works |
| No. of covers | 2 |
| Organisation chain | National High Speed Rail Corporation Limited||Corporate Office |
| Source portal | etenders.gov.in |
Covers (bid packets)
What to submit in each cover, as listed on the tender portal.
| Cover no. | Cover type | Description | Document type |
|---|---|---|---|
| 1 | Fee/PreQual/Technical | Technical Bid Part-1 | |
| — | — | Technical Bid Part-2 | |
| — | — | Technical Bid Part-3 | |
| — | — | Technical Bid Part-4 | |
| — | — | Technical Bid Part-5 | |
| 2 | Finance | Price Bid | .xls |
Authority details
| Inviting authority | Principal Executive Director.Operations Maintenanc |
|---|---|
| Address | National High Speed Rail Corporation Limited, 5th to 7th Floor, Tower-D, World Trade Centre, Nauroji Nagar, New Delhi-110029 |
| Payment instruments | Offline (Demand Draft) , Offline (Bank Guarantee) , Offline (NEFT) , Offline (R-T-G-S) |
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