[Appointment of Agency for Development, Implementation and Support of AI based virtual agent for 5 years] open

Office of Joint Secretary Home Department

Ref: MHCYBER/2026/01 · ID: 2026_JSHD_1277556_1

Category Miscellaneous Services

AI summary

This tender provides details about the project including scope of work, estimated value, deadlines, and eligibility requirements.

Overview

This tender is issued by the Office of Joint Secretary Home Department for the appointment of an agency to develop, implement, and support an AI-based virtual agent for a duration of 5 years. The tender is classified as an open tender and falls under the services category.

Scope / Work

The work involves the appointment of an agency for the development, implementation, and ongoing support of an AI-based virtual agent. Detailed requirements and qualifications can be found in the tender documents.

Fees & EMD

  • Tender Fee: ₹5,000 (non-exemptible)
  • EMD (Earnest Money Deposit): ₹46,00,000 (non-exemptible)
    Both fees are payable online, and no exemptions are allowed for either the tender fee or the EMD.

Key dates

  • Tender Publish Date: 12-Feb-2026 05:30 PM
  • Bid Submission Start Date: 12-Feb-2026 05:30 PM
  • Bid Submission End Date: 15-Apr-2026 05:00 PM
  • Bid Opening Date: 16-Apr-2026 12:00 PM
  • Pre-Bid Meeting: 23-Feb-2026 12:30 PM at the Office of Additional Director General of Police, Mumbai.

Documents

  • Tender Notice
  • Tender Document
  • BoQ

How to proceed

Interested bidders should download the tender documents from the provided links, attend the pre-bid meeting for clarifications, and ensure compliance with the submission timelines and fee requirements.

AI insights

Risk factors

  • High EMD amount
  • Bid validity of 180 days
  • Tight submission timeline
  • No exemptions for fees

Financials

Tender value Undisclosed
EMD amount ₹46,00,000 — payable to Nil at Nil
Tender fee ₹5,000 — payable to Nil at Nil

Payment mode Online

Timeline

Publish date 12-Feb-2026 05:30 PM
Bid end 15-Apr-2026 05:00 PM
Opening date 16-Apr-2026 12:00 PM

Documents available from 12-Feb-2026 05:30 PM to 15-Apr-2026 05:00 PM.

Tender Documents

How tender documents work

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Name Size Type Action
BOQ_2198202.xls 288 KB XLS
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TenderDocument.pdf 982.7 KB PDF
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ExtensionCorrigendum3VirtualAgent.pdf 111.86 KB PDF
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ExtensionCorrigendumAgent.pdf 111.98 KB PDF
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ExtensionCorrigendum.pdf 114.44 KB PDF
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Corrigendum-1.pdf 106.36 KB PDF
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Corrigenda

Official amendments and notices. PDFs open in the same viewer as tender documents (sign in, verified email, daily limit applies).

Extension Corrigendum 3

Type Date

Published Corrigendum Details Date : 09-Apr-2026 11:38 AM [Tender information] Organisation Chain : Office of Joint Secretary Home Department||Special Inspector General of Police Cyber and PAW Tender ID : 2026_JSHD_1277556_1 Tender Ref No : MHCYBER/2026/01 Tender Title : Appointment of Agency for Development, Implementation and Support of AI based virtual agent for 5 years Corrigendum Type : Date [Corrigendum:3] Corrigendum title: Extension Corrigendum 3 Description: Date Extension Published: 06-Apr-2026 12:24 PM Document: ExtensionCorrigendum3VirtualAgent.pdf Size (KB): 111.86 Publish Date: 12-Feb-2026 05:30 PM │ Bid Opening Date: 16-Apr-2026 12:00 PM Document Download/Sale Start Date: 12-Feb-2026 05:30 PM │ Document Download/Sale End Date: 15-Apr-2026 05:00 PM Clarification Start Date: NA │ Clarification End Date: NA Bid Submission Start Date: 12-Feb-2026 05:30 PM │ Bid Submission End Date: 15-Apr-2026 05:00 PM Pre Bid Meeting Date: 23-Feb-2026 12:30 PM [Critical Dates] [Corrigendum:2] Publish Date: 12-Feb-2026 05:30 PM │ Bid Opening Date: 07-Apr-2026 12:00 PM Document Download/Sale Start Date: 12-Feb-2026 05:30 PM │ Document Download/Sale End Date: 06-Apr-2026 05:00 PM Clarification Start Date: NA │ Clarification End Date: NA Bid Submission Start Date: 12-Feb-2026 05:30 PM │ Bid Submission End Date: 06-Apr-2026 05:00 PM Pre Bid Meeting Date: 23-Feb-2026 12:30 PM [Critical Dates] [Corrigendum:1] Publish Date: 12-Feb-2026 05:30 PM │ Bid Opening Date: 24-Mar-2026 03:00 PM Document Download/Sale Start Date: 12-Feb-2026 05:30 PM │ Document Download/Sale End Date: 23-Mar-2026 03:00 PM Clarification Start Date: NA │ Clarification End Date: NA Bid Submission Start Date: 12-Feb-2026 05:30 PM │ Bid Submission End Date: 23-Mar-2026 03:00 PM Pre Bid Meeting Date: 23-Feb-2026 12:30 PM [Critical Dates] [Details Before Corrigendum] Publish Date: 12-Feb-2026 05:30 PM │ Bid Opening Date: 10-Mar-2026 03:00 PM Document Download/Sale Start Date: 12-Feb-2026 05:30 PM │ Document Download/Sale End Date: 09-Mar-2026 03:00 PM Clarification Start Date: NA │ Clarification End Date: NA Bid Submission Start Date: 12-Feb-2026 05:30 PM │ Bid Submission End Date: 09-Mar-2026 03:00 PM Pre Bid Meeting Date: 23-Feb-2026 12:30 PM [Critical Dates]
File Size Type Action
ExtensionCorrigendum3VirtualAgent.pdf 111.86 PDF
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ExtensionCorrigendumAgent.pdf 111.98 PDF
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ExtensionCorrigendum.pdf 114.44 PDF
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Corrigendum-1

Type Other

Published Corrigendum Details Date : 09-Apr-2026 11:38 AM [Tender information] Organisation Chain : Office of Joint Secretary Home Department||Special Inspector General of Police Cyber and PAW Tender ID : 2026_JSHD_1277556_1 Tender Ref No : MHCYBER/2026/01 Tender Title : Appointment of Agency for Development, Implementation and Support of AI based virtual agent for 5 years Corrigendum Type : Other [Corrigendum Document Details]
File Size Type Action
Corrigendum-1.pdf 106.36 PDF
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Work details

Location, category, and schedule for this procurement.

Location Office of Additional Director General of Police,
Category Miscellaneous Services
Bid validity 180 days

Tender basics

Tender type Open Tender
Form of contract Item Rate
Tender category Services
No. of covers 2
Organisation chain Office of Joint Secretary Home Department||Special Inspector General of Police Cyber and PAW
Source portal mahatenders.gov.in

Authority details

Inviting authority Office of Additional Director General of Police,
Address Office of Additional Director General of Police, Maharashtra State Cyber Department, 32nd Floor, World Trade Centre, Cuffe Parade, Mumbai 400005.

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